What action could lead to the revocation or suspension of a funeral establishment license regarding unlicensed practice?

The action that could lead to the revocation or suspension of a funeral establishment license is aiding or abetting an unlicensed person. In the context of funeral law, it is critical that all activities related to the disposition of human remains and the operation of funeral homes comply with state regulations, which typically require that only licensed professionals engage in specific services.

When a licensed funeral establishment or its staff assists an unlicensed individual in providing funeral services or handling remains, it not only violates the regulations but can also compromise the integrity and safety of the funeral process. Such actions undermine regulatory standards designed to protect the public and ensure ethical practices in the funeral profession. Consequently, being caught aiding an unlicensed person can lead to serious repercussions, including the potential revocation or suspension of the establishment's license.

The other actions mentioned, while they may be important for the operation of a funeral establishment, do not directly relate to unlicensed practice in the same critical manner. Certification of staff assures that employees are qualified, handling of remains is a regulated activity but done under the establishment's license, and customer service issues typically involve different disciplinary measures not related specifically to licensing violations.