Which of the following must NOT be included in the records of a funeral director?

The correct answer is that personal notes on the deceased must not be included in the official records of a funeral director. Funeral directors maintain certain required documentation to ensure compliance with state regulations, provide transparency, and serve the families they assist. These documents typically include items like the death certificate, which is essential for legal and administrative purposes, and the signed statement of services and furnishings, which outlines the services provided and the associated costs. The delivery receipt form is also crucial as it serves as proof of the transfer of remains or services rendered.

In contrast, personal notes on the deceased are considered private reflections or observations made by the funeral director and are not mandated by law to be part of the official records. These notes may carry subjective opinions or feelings rather than factual and necessary information, making them distinct from other formal documentation that must be included in the records. The confidentiality and privacy of the deceased and their families are better preserved by keeping such personal observations separate from the official record-keeping requirements.